Deliver smarter, faster, more connected services with Dynamics 365 Field Service_

D365 Field Service helps you optimise scheduling, reduce downtime, and give technicians everything they need. In one platform, wherever they are.

We’ll help you implement it your way.
  • We're one of only 12 independently owned Microsoft Partners globally to be recognised as Cloud Solutions Partner. This means we have Solutions Partner designations across Azure, Microsoft 365 and Dynamics 365.
  • We are proud to be 1 of only 10 UK partners to be in Microsoft's Inner Circle.
  • We have a wealth of experience working with clients from various sectors and a range of organisation sizes.
  • UK-wide support with offices in locations across the country to serve businesses nationwide. 

As a trusted Microsoft Solutions Partner, we deliver tailored Dynamics Field Service implementations that connect your people, processes and data. From intelligent scheduling to real-time mobile access, we ensure your solution works seamlessly across every job, customer and site.
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We’re Microsoft Partner of the Year for Dynamics 365 Business Central!

We’re delighted to announce Infinity Group has won the Dynamics 365 Business Central 2025 Microsoft Partner of the Year Award.

The company was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology.

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Why should you invest in Dynamics 365 Field Service?

Legacy systems and paper-based processes are a nightmare for field teams. Slow, error-prone, and disconnected.

Dynamics 365 Field Service transforms how you deliver service in the field. From intelligent work order management to real-time technician updates, it streamlines operations, improves first-time fix rates, and boosts customer satisfaction.

We’ll assess your current processes and help you build a system that’s as responsive and mobile as your engineers need it to be.

 

Get in touch
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Our Dynamics Field Service services_

We offer flexible solutions tailored to your governance and compliance ...

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    Smart scheduling & dispatch_

    Use AI-powered scheduling to assign the right technician at the right time.

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    We configure resource scheduling optimisation (RSO) to factor in skill sets, location, travel time and SLAs, so you reduce delays, cut costs, and improve service consistency.

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    Mobile technician enablement_

    Give field engineers real-time access to everything they need, wherever they

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    We deploy and customise the Dynamics Field Service mobile app to deliver work orders, asset history, customer info, and step-by-step instructions, all from their phone or tablet.

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    Work order & asset management_

    Streamline the full lifecycle from job creation to invoicing and follow-up.

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    We automate work order flows, asset tracking and customer comms so your teams spend less time on admin and more time on delivery.

Get the support your business needs_

Stay ahead of challenges and keep your operations running smoothly.

Get in touch today
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Microsoft Dynamics Field Service FAQs_

We've answered some of the most common questions we get asked below. If you're still looking for answers or ready to get a call in to discuss your requirements in more depth, please get in touch.

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What is Dynamics 365 Field Service?

It’s a platform that helps businesses manage service operations in the field, including work orders, scheduling, inventory, and mobile access, all backed by automation and real-time data.


Does it work offline for remote jobs?

Yes. The Dynamics mobile app supports offline mode, so technicians can still access job details and input updates without signal, syncing everything automatically when reconnected.

Can it handle recurring maintenance jobs?

Absolutely. We set up automated preventive maintenance plans based on time, usage or condition, to reduce breakdowns and keep customer equipment running smoothly.

Does it integrate with finance and inventory?

Yes. It connects natively with Dynamics 365 Finance, Supply Chain, and Inventory. We can also integrate third-party systems where required.

How long does it take to get up and running?

Depending on scope, you can start seeing value within 6–12 weeks. We work in agile phases to get key features live early and expand as needed.

We would love to hear from you_

We’re here to help you transform your service delivery and delight your customers, without the operational headaches.

We can work together to:

  • Understand your field service model. Reactive, scheduled, contract-base. We adapt to how you work.
  • Evaluate your current systems. Where are the inefficiencies, gaps or manual handovers?
  • Recommend a tailored solution. From intelligent dispatching to mobile workflows, we’ll design the right fit.
  • Implement and integrate. We handle rollout, training, and full backend integration.
  • Provide ongoing support. From user adoption to updates and continuous optimisation — we’ve got your back.