eBook

Learn how to drive omnichannel communication and analysis in Dynamics 365_

Discover how Dynamics 365’s omnichannel capabilities can help you maintain consistent and effective communication with your customers

If you don’t effectively manage your channels, you risk missing customer messages and ignoring significant parts of their journey with your business. This can harm customer satisfaction and loyalty, making it hard to gain the data you need to make effective decisions about your customer service, sales and marketing strategies.

Dynamics 365 makes it easy. With specific omnichannel capabilities to provide a 360-degree view across your customer service and marketing, nothing gets missed. With better visibility, you can deliver a better experience backed by data-driven decision-making.

Download the free eBook to understand the full omnichannel capabilities of Dynamics 365 and drive performance across your marketing, sales, and customer service teams and beyond.

What are businesses like yours saying about us?

“Integrating Microsoft Dynamics into WASHCO has been a seismic change. We were looking to remove barriers that currently exist, even down to the method of communication.

Now, the machines can tell us what’s happening. We don’t need customers to engage in the traditional way. It’s a navigating service so that we are on the front foot immediately.

I'm smiling a little bit when I think back to the business value assessment. It allowed my team and the entirety of the company to communicate their thoughts and feelings and to relay where we are today.

And then Infinity's team have the wherewithal, the capacity, and the commercial awareness as well. Not just the 'Hey, we know how to program it', but the commercial ability to identify how we can transition from an old form of service and maintenance and business operation into a new, highly efficient, more effective way.”

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Peter Hosking

Founder and CEO of WASHCO, a company established in 2012 to enhance the commercial laundry sector

“Infinity stood out early in the process as the front runner. My first engagement was efficient, and I got the attention required. The second tick on my list was when I met the team, Tristan being an integral part of my decision, clearly showing knowledge of the product and just a general understanding of my requirements.

I felt the team at Infinity understood our requirements and will accommodate our ever-changing needs. Once I decided to partner up with Infinity, the software picked itself.

My trust in Infinity has been rewarded by Adam Gray. Adam did a great job right from the start, designing the solution and then delivering the project on time and within budget.”

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Hugo De Beer

Group Technical Director at Spy Alarms, a company that specialises in electronic security and fire systems

Looking for new ways to drive performance across your teams?

Monitor every channel of communication with Dynamics 365 omnichannel capabilities

Download your free copy
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Download the eBook and learn how to drive effective communication with your customers_

We’re only 1 of 12 independently owned Microsoft partners globally to have achieved Microsoft Cloud Solutions Partner status, making us a certified partner you can trust.

In this eBook, you'll unlock:

  • What omnichannel actually means and the benefits of embracing it in your business
  • Dive into Dynamics 365’s specific omnichannel features and capabilities
  • Watch Dynamics 365 in action in our demo video

 

Download the free eBook to understand the full omnichannel capabilities of Dynamics 365 and drive performance across your marketing, sales, and customer service teams and beyond.