On-demand webinar

Field Service Mastery: Unifying Utilities for Unmatched Customer Experience_

Ready to lead your field teams into a new era of efficiency and customer satisfaction?

Join senior energy and utilities leaders for a high-impact session tackling field service and CX challenges.

Key takeaways & benefits:

  • Unify your service - Connect field teams, call centres, back office, and customer portals into one streamlined ecosystem.
  • Transform customer experience - Empower frontline teams to resolve issues fast. Give customers real-time updates via intuitive self-service tools.
  • Predict and prevent - Use AI to avoid outages, optimise maintenance, and respond to emergencies before they escalate.
  • Drive growth - Unlock upsell opportunities and boost retention with smarter, personalised engagement.
  • Lead the pack - Use Dynamics 365 to deliver faster, more reliable service - and stand out from the competition.

Why attend?

  • See how utilities are solving disruption and CX challenges
  • Watch live Dynamics 365 demos in action
  • Get practical strategies for unified service management
  • Join live Q&A with industry experts

Don’t let disconnected systems hold you back. Register now to discover how Dynamics 365 helps you deliver exceptional service - every time.

Your expert speaker_

Meet your expert speaker from Infinity Group.

Declan Knight is a Dynamics 365 Solution Architect at Infinity Group, helping energy and utilities teams streamline operations, improve customer engagement, and unlock long-term value using Microsoft technology. With deep experience across multiple industries, Declan brings practical insight into solving complex service challenges.

Headshot - Declan Knight

Declan Knight

Solutions Architect