--- title: "Field Service Mastery: Unifying Utilities for Unmatched CX_" description: Discover how utilities unify field service with Dynamics 365 to boost CX, prevent outages, and drive growth. Watch the on-demand webinar now. image: https://info.infinitygroup.co.uk/hubfs/declan-large-.png --- [![Infinity](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/svg+xml%3Bbase64%2cPHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHhtbG5zOnhsaW5rPSJodHRwOi8vd3d3LnczLm9yZy8xOTk5L3hsaW5rIiB3aWR0aD0iMTQxLjgxOSIgaGVpZ2h0PSI3Ny42NDgiIHZpZXdCb3g9IjAgMCAxNDEuODE5IDc3LjY0OCI+PGRlZnM+PG.svg)](https://www.infinitygroup.co.uk/?hsLang=en) [Speak to us](https://www.infinitygroup.co.uk/contact-us/?hsLang=en) On-demand webinar # Field Service Mastery: Unifying Utilities for Unmatched Customer Experience\_ **Ready to lead your field teams into a new era of efficiency and customer satisfaction?** Join senior energy and utilities leaders for a high-impact session tackling field service and CX challenges. **Key takeaways & benefits:** - **Unify your service** - Connect field teams, call centres, back office, and customer portals into one streamlined ecosystem. - **Transform customer experience** - Empower frontline teams to resolve issues fast. Give customers real-time updates via intuitive self-service tools. - **Predict and prevent** - Use AI to avoid outages, optimise maintenance, and respond to emergencies before they escalate. - **Drive growth** - Unlock upsell opportunities and boost retention with smarter, personalised engagement. - **Lead the pack** - Use Dynamics 365 to deliver faster, more reliable service - and stand out from the competition. **Why attend?** - See how utilities are solving disruption and CX challenges - Watch live Dynamics 365 demos in action - Get practical strategies for unified service management - Join live Q&A with industry experts **Don’t let disconnected systems hold you back.** Register now to discover how Dynamics 365 helps you deliver exceptional service - every time. ![poty](https://info.infinitygroup.co.uk/hubfs/poty.png) ![Microsoft-Cloud](https://info.infinitygroup.co.uk/hubfs/Microsoft-Cloud.png) ![Modern-Work](https://info.infinitygroup.co.uk/hubfs/Modern-Work.png) ![security-1](https://info.infinitygroup.co.uk/hubfs/security-1.png) ![biz-apps-1](https://info.infinitygroup.co.uk/hubfs/biz-apps-1.png) ![Azure](https://info.infinitygroup.co.uk/hubfs/Azure.png) ![digital-and-app-](https://info.infinitygroup.co.uk/hubfs/digital-and-app-.png) ![Data-and-AI](https://info.infinitygroup.co.uk/hubfs/Data-and-AI.png) ![innercircle-1](https://info.infinitygroup.co.uk/hubfs/innercircle-1.png) ![feefo](https://info.infinitygroup.co.uk/hubfs/feefo.png) ![cyberessentials](https://info.infinitygroup.co.uk/hubfs/cyberessentials.png) ## Your expert speaker\_ Meet your expert speaker from Infinity Group. Declan Knight is a Dynamics 365 Solution Architect at Infinity Group, helping energy and utilities teams streamline operations, improve customer engagement, and unlock long-term value using Microsoft technology. With deep experience across multiple industries, Declan brings practical insight into solving complex service challenges. ![Headshot - Declan Knight](https://info.infinitygroup.co.uk/hubfs/Headshot%20-%20Declan%20Knight.png) #### Declan Knight Solutions Architect ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![image 28](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2028.png) ![image 21](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2021.png) ![image 22](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2022.png) ![image 29](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2029.png) ![image 26](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2026.png) ![image 23](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2023.png) ![image 24](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2024.png) ![image 30](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2030.png) ![image 25](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2025.png) ![Logo](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![image 28](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2028.png) ![image 21](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2021.png) ![image 22](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2022.png) ![image 29](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2029.png) ![infinityunbound-logo](https://info.infinitygroup.co.uk/hubfs/infinityunbound-logo.png) ![image 26](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2026.png) ![image 23](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2023.png) ![image 24](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2024.png) ![image 30](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2030.png) ![image 25](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2025.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png) ![](https://info.infinitygroup.co.uk/hubfs/Infinity%20Group%20Theme%202024/Images/image%2027.png)