Mastering the Dynamics of AI Event | Infinity Group

It's easy when you know how_

What we will be covering in this event:

Real-world impact of AI: Get clarity on AI and Microsoft Copilot integration with Business Applications, CRM, Contact Centre and Power Platform and how it can elevate the customer experience.

Streamlined workflows: Deep dive into how Dynamics 365 and Copilot can help you optimise your customer experience across Sales, Marketing and Contact Centres.

Informed Decision-making: With the competitive landscape and technology evolution, stay ahead by understanding how AI can bolster your decision-making processes at each stage of the customer journey.

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10:50 AM
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Session 1_

Is There a Role for AI Within Your Business?

Find out how to get ready and prepare your business for working in a dynamics 365 environment. We'll demonstrate how Microsoft Copilot cans can accelerate change, increase efficiency and power the customer experience.
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BREAK
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11:20 AM
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Session 2_

Practical AI Applications in the Workplace

Split into four tracks, these sessions cover the limitations and the practical applications of Microsoft CoPilot across Business Applications. Each session will cover a scenario across Sales, Marketing and Customer Services, and highlight how AI can be used to overcome challenges in an organisation. You'll gain an understanding of how to deliver AI and what is realistically achievable.

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11:20 - 11:40 AM
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Supercharging Sales Teams with AI

This session will focus on the core challenges faced by Sales teams from Lead to Close. Covering everything from Viva Sales, CoPilot, Data integrations and Microsoft 365 integrations.
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11:40 - 12:00 PM
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Power Virtual Agents

This session will look at how AI and Copilot is changing the chat bot authoring experience, with generative answers already available, and look at what’s coming next, with generative actions.

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12:00 - 12:20 PM
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CoPilot in the Contact Centre

This session will cover how Copilot can empower your agents, including how copilot can help to craft email or chat responses, understanding the context of the conversation and using relevant information from trusted websites, internal documents and your knowledge base.
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12:20 - 12:40 PM
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Creating Engaging Customer Experiences from Prospect to Close

This session will focus on how organisations can prepare for AI within the Marketing suite of tools utilising Dynamics 365 Customer Insights and Microsoft Co-Pilot.

Wendy's session will guide you through a look at how AI is currently shaping the world we live in. She will cover off the view of what AI brings to the market, and the impact this industrial revolution of the modern age will have on the way we work as organisations.
This session promises to provide a roadmap, ensuring that as businesses and individuals, we're not just prepared for the future but are thriving in it.

Wendy Carstairs

Partner Technology Strategy Leader | Microsoft

Tristan's session explores the transformative world of Power Virtual Agents. Anticipate insights into the evolving chatbot authoring experience, and how AI and Copilot are revolutionising it. Generative answers and the future prospect of generative actions are on the agenda, making it a must-attend for those eager to glimpse the future of computing.

Tristan Shortland

Chief Innovation Officer | Infinity Group

John is renowned for blending technical depth with real-world relatability. Gain exclusive insights into Dynamics 365, Power Apps, and Co Pilot can drive tangible business outcomes.

John McCormack

Technical Specialist | Microsoft

Caimin will explore how businesses can prepare for Dynamics 365 and how Microsoft Copilot can enact change, elevate efficiency, and reshape the customer experience.

Caimin Stafford

Solutions Specialist | Microsoft

Get ready to explore how businesses can prepare for Dynamics 365 and how Microsoft Copilot can enact change, elevate efficiency, and reshape the customer experience.

Rob Smithson

UK Business Applications Lead | Microsoft

Declan will showcase the integration capabilities of Viva Sales, CoPilot, and seamless integrations between Data and Microsoft 365. This session will equip you with the knowledge and tools to transform your sales trajectory, whether you're looking to optimise your sales process, integrate innovative solutions, or understand the broader AI landscape in sales. Prepare to supercharge your sales team!

Declan Knight

Presales Solutions Architect | Infinity Group

wendy speaker card

Tristan Shortland (1)-2

John McCormack microsoft

Copy of John McCormack microsoft (1)

Registrations are now closed_

As this event has reached its maximum capacity we've had to close the doors to registration.

We're truly grateful for the overwhelming interest and enthusiasm from the community and can't wait to see everyone there! If you weren’t able to secure a spot this time, we recommend you subscribe to our mailing list on the right. By signing up, you'll be the first to know about our future events, and receive exclusive early-bird access and updates.

Thank you for your support, and stay tuned for more innovative gatherings ahead!