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The challenges you're facing are real_
Awaab's Law is coming in October 2025. From October 2025, social landlords must investigate any housing hazard within 14 days, start fixing issues within 7 days of logging, and complete all emergency repairs within 24 hours. Those who fail can be taken to court and ordered to pay compensation to tenants. You need housing management systems that can track these strict deadlines and prove you acted quickly across all hazard types.
Your residents' health is on the line. Housing hazards don't just damage properties—they harm the people living in them, especially children and vulnerable adults. Whether it's damp and mould, electrical faults, or structural issues, housing providers need proactive risk management tools for all hazard types.
Manual processes create gaps.When you're relying on shared inboxes and manual sorting, hazard cases get delayed or missed. That's not just a compliance risk—it's a human one.
Your systems don't talk to each other. Communication channels, inspection reports, repair orders, and contractor updates exist in silos. This makes it nearly impossible to see the full picture or prove what you've done.
You're stretched thin. With regulators and the public watching closely, your teams are under pressure to respond faster with the same resources.
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What are the benefits of BRIKHousing?_
The list of benefits is endless so let's start with our top 3 for now.
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Stay compliant_
Our housing compliance software creates automatic audit trails, timestamps
The system tracks your 14-day investigation deadline, 7-day repair start deadline (running concurrently from hazard logging), and 24-hour emergency repair requirements. Teams get automatic reminders when deadlines are approaching, ensuring you never miss a critical date.
Every inspection automatically generates a PDF report that gets attached to both the resident and property records. Full transparency, complete audit trail, zero extra work.
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Keep residents in the loop_
Automated updates go out based on how each resident prefers to be contacted.
Residents will know what's happening and when, every step of the way. Plus, our AI Smart Assistant reads your emails, categorizes them automatically, and flags urgent damp and mould reports so your team can respond immediately and never miss a case.
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Make inspections simple_
Your surveyors can complete industry-standard assessments on mobile devices,
They'll capture before-and-after photos, and the system automatically generates PDF reports that get sent to residents and attached to property records. No more paperwork delays, no manual filing.
External partners get access through email, web portal, or direct system integration—whatever works best for their setup. Updates flow back to you automatically.
From the very beginning to your launch day, you’ll have a clear roadmap and a reliable partner by your side, dedicated to your success.
What you get with BRIKHousing_
- Smart AI monitoring that watches your inboxes, flags any housing hazard cases automatically, and analyzes message tone to help you spot urgent situations
- Automated 24-hour resident reporting ensuring compliance with mandatory resident notification requirements
- Structured compliance workflows that guide your team through each step of the Awaab's Law resolution process for all hazard types
- Resident communication that happens automatically and matches their preferences
- Mobile-ready inspections your surveyors can complete anywhere, anytime
- Contractor collaboration that keeps everyone connected and informed
- Instant alerts through Microsoft Teams when high-priority issues need immediate attention
- Real-time dashboards showing case volumes, response times, SLA performance, and compliance metrics
What our client's have to say about BRIKHousing_
Don't just take our word for it, here's what other's are saying about the damp and mould module!
"We implemented the inspection software quickly, with mini team audits—something the organisation hadn’t done before. If we had done it, it would have been paper-based… Forms were submitted online, results produced instantly, and repair emails went straight to the customer services team. We had zero complaints from staff."
Mark Cole
Director of resources at women's pioneer
Frequently Asked Questions About Damp and Mould Management Software_
We've answered some of the most common questions we get asked below. If you're still looking for answers or ready to get a call in to discuss your requirements in more depth, please get in touch.
Awaab's Law introduces strict time limits for social landlords to respond to all housing hazards. From October 2025, housing providers must investigate any hazard within 14 days, start repairs within 7 days of logging (running concurrently), and complete emergency repairs within 24 hours. Those who fail can be taken to court and ordered to pay compensation to tenants.
Housing compliance software automatically tracks all Awaab's Law deadlines, creates audit trails, and ensures no hazard cases are missed. It provides timestamped documentation, automated escalations, deadline reminders, and real-time dashboards showing compliance metrics across all hazard types—exactly what housing regulators require.
AI technology can monitor communications for damp and mould mentions, analyse sentiment to prioritize urgent cases, and enable us to benefit from economies of scale, which will help to cut the cost of property repairs. Trends and patterns in our data could also emerge that might otherwise be missed.
Mobile housing inspection apps allow surveyors to work offline, capture photos, complete standardised assessments, and generate instant PDF reports. This eliminates paperwork delays and ensures consistent, compliant documentation for every property inspection.
Automated communication systems send updates based on resident preferences, provide real-time case status information, and maintain transparency throughout the resolution process. This builds trust and ensures regulatory compliance.
Effective contractor management includes multiple access methods (email, portal, direct integration), automatic job updates, real-time progress tracking, and seamless integration with housing management systems to maintain complete visibility.
Real-time dashboards provide instant visibility into case volumes, response times, SLA performance, and compliance metrics. This enables proactive management and provides the documentation needed for regulatory inspections.